Last updated: 29 November 2025
Thank you for choosing Elizah, a conversational AI recruiter assistant designed to help agencies and recruiters streamline and improve their recruitment workflow.
We take privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect information handled through the Elizah platform and chat widget.
Our core principle is simple:
We use all data exclusively to support and improve the recruitment process and for no other purpose.
We never use candidate or agency data for advertising, marketing, resale, or any unrelated activity.
1. Overview
Elizah is an AI-powered assistant installed on our clients’ websites. It engages incoming candidates through a chat widget, asks dynamic questions relevant to the candidate’s background and the job they are applying for, and helps recruiters gather accurate, structured information efficiently.
Candidates may also upload their résumé/CV, which we parse to accelerate the screening process.
To provide this service, Elizah processes some personal data on behalf of the recruiting agency. We do not use this data to build profiles for advertising, marketing, resale, or any unrelated purpose. All processing is strictly for the benefit of the recruitment workflow.
2. Information We Collect
We collect information in two main contexts:
2.1 Candidate-Provided Information
- Name, email, phone number
- Work history, education, certifications
- Skills, specialties, experience level
- Uploaded résumé/CV file
- Answers to Elizah’s dynamic questions
- Any other information voluntarily shared in the conversation
2.2 Recruiter/Agency Information
- Account details, including email, password, and business information
- Preferences, settings, and plugin configuration
- Metadata needed for authentication and access logging
2.3 Automatically Collected Technical Data
- Browser type, device type, approximate location, non-precise
- Usage logs and chat interaction metadata
- Timestamps of access
We do not collect sensitive financial information, social insurance numbers, or unrelated personal data unless explicitly provided by the candidate.
3. How We Use the Information
Information from candidates and recruiters is used solely to support, enhance, and automate the recruitment process, including:
- Screening and organizing candidate profiles
- Extracting and structuring résumé data
- Asking job-specific and candidate-specific questions
- Matching candidates to job requirements
- Assisting recruiters with evaluations
- Providing analytics or insights, if enabled by the agency
- Maintaining the platform, improving accuracy, and providing support
We do not use candidate data for:
- Marketing or advertising
- Selling to third parties
- Training unrelated AI models
- Profiling outside recruitment purposes
All usage of data is confined strictly to your agency’s recruitment activities.
4. Use of Third-Party Services
To deliver accurate and reliable AI-powered insights, Elizah may rely on trusted third-party service providers such as:
- AI language models, such as OpenAI
- Cloud hosting providers
- Document parsing services
- Secure file storage, such as encrypted storage buckets
While we use this data strictly to support your recruitment process, third-party providers process information according to their own terms and privacy policies.
We select reputable providers and use secure transmission methods to safeguard all information.
All third-party providers are selected based on their compliance with modern privacy and security standards.
5. Data Storage and Security
We take technical and organizational measures to protect all information, including:
- Encrypted data storage
- Encrypted network transport, HTTPS/TLS
- Access control through user accounts with passwords
- Strict role-based permissions
- Audit logs and monitoring
- Isolated sandbox environments for processing
The Elizah database and associated storage are accessible only to authenticated users within your organization and to authorized system components.
6. Data Retention
We retain data only for as long as it is needed to support recruitment activities or as required by law.
Agencies may request deletion of candidate data or their entire workspace at any time. Once deletion is confirmed, information is removed from active systems within a reasonable timeframe.
7. Data Ownership
7.1 Candidate Data
All candidate information collected through Elizah belongs to the recruiting agency.
Elizah acts as a data processor on behalf of the agency.
7.2 Agency Data
All internal agency settings, preferences, and stored information remain the property of the agency.
We do not claim ownership over any content our clients or candidates provide.
8. Cookies & Tracking Technologies
Elizah may use minimal cookies or local storage strictly for:
- Authentication
- Maintaining session state
- Improving chat experience
These are not used for advertising or cross-site tracking.
9. Children’s Privacy
Elizah is not intended for individuals under 16 years of age.
We do not knowingly process data from minors.
10. International Transfers
Some third-party service providers may process data in different regions, such as the United States.
We ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
11. Client Control & Rights
Agencies may at any time:
- Request deletion of candidate or organization data
- Export their data
- Disable or uninstall the widget
- Adjust what data is collected during conversations
Candidates may request correction or deletion of their information by contacting the recruiting agency directly.
12. Changes to This Policy
We may update this policy from time to time.
If significant modifications are made, agencies will be notified in advance so they can review the changes comfortably.
13. Contact
For privacy inquiries, data access requests, or general questions:
Elizah Support Team
Email: [email protected]
Website: https://elizah.ai